Online Reputation Management
Earn more 5-star reviews, respond confidently, and keep your brand strong across search and social.
What we deliver
A proactive system for reviews and reputation.
Review generation
Simple flows that encourage happy customers to leave public feedback.
Response playbooks
Templates and escalation paths for positive and negative reviews.
Monitoring
Track mentions across Google, Maps, and key platforms with alerts.
Reporting
Monthly summaries showing review volume, ratings, and sentiment shifts.
Why it matters
Strong reputation fuels local SEO and buyer trust.
Positive reviews boost click-throughs and calls from Maps and Search.
Fast, professional responses keep issues from escalating.
Real stories from customers help prospects choose you.
Ready to improve your reviews?
We set up the systems to earn, monitor, and respond at scale.
Get Free AuditOwn the First Impression: Reputation Management for Brooklyn Businesses
Online reputation management is the work of shaping what people find when they look you up: your reviews, your Google Business Profile, your search results, and the conversations happening about your brand. For most businesses, that first page of Google is the new storefront window. A handful of unanswered reviews or an outdated listing can quietly cost you customers who never call. Managing your reputation means earning more honest reviews, responding well, and making sure search results reflect the business you actually run.
At Gotham Site Studio, this is handled hands-on, not handed to a faceless dashboard. As a founder-led Brooklyn studio, we start by auditing what currently shows up for your name, then build a simple system to request reviews from happy customers, respond to feedback professionally, and clean up inconsistent listings. We optimize your Google Business Profile so it works in your favor and watch for anything that needs attention. No bloated retainers, no vanity metrics, just steady, deliberate work you can actually see.
The result is a search presence that earns trust before a prospect ever speaks to you: stronger reviews, a polished profile, and consistent information across the web. Over time, that reputation compounds into more calls, more bookings, and more confidence in your brand. If you are not sure what people find when they search your business today, start with a free audit and consultation. We will show you exactly where you stand and what we would fix first, with no pressure and no obligation.
Frequently Asked Questions
How much does online reputation management cost?
Pricing depends on your starting point and how much ongoing work your reviews and listings need. A business with a clean profile and steady reviews costs less to manage than one recovering from neglect or scattered listings. Because Gotham is founder-led, you get a clear, scoped quote after the free audit, with no padded retainers or surprise add-ons.
What does the process look like?
We begin with an audit of what shows up when people search your business, including reviews, your Google Business Profile, and listing consistency. From there we set up a review-request system, handle responses professionally, optimize your profile, and correct inaccurate information across the web. You stay informed throughout and see the changes as they happen, not buried in a report.
How long until I see results, and what is included?
Profile cleanups and listing fixes happen quickly, while review growth and improved trust build steadily over the following weeks and months. Every engagement includes the initial audit, Google Business Profile optimization, a review-generation system, response handling, and listing accuracy work. We focus on durable, honest improvements rather than shortcuts that never last.